FAQ's

 

RETURNS

What is your return policy?

If you are not 100% satisfied with your purchase, send it back within 14 days and we will issue a full refund. The item must be be unworn and unwashed with all tags attached. 

Do I pay for return shipping?

Yes, the customer is responsible for return shipping.

How long does the refund take?

Once we receive the item you are returning, we will send a confirmation email. Within 48 hours you will be issued a full refund. Please keep in mind, it may take 5-7 business days to see the refund, depending on bank and form of payment.

Where do I send return?

Mail your return to 47-49 Park Ave Bay Shore NY 11706 attn: Website Return

Can I drop it off at one of your store locations?

Of course, whatever is convenient for you!

Is there anything I can not return?

Yes, unfortunately we do not take back intimates or swimwear


ORDERS & SHIPPING

How do I cancel or change my order?

Please call or email us immediately if you wish to cancel or change your order.

How do I check the status of my order?

When you log in to your account, we provide you with information at each step of the ordering process. We also include the tracking number once your order ships.

How long does it take of my package to get shipped?

Please allow up to 2 business days for us to package & ship your order.

How long is shipping time?

We ship with the USPS. We offer priority mail which usually takes 4-5 days or express mail which could be 1-2 days. Please keep in mind we ship from New York when calculating shipping time.

Do you ship internationally?

We only ship in the continental United States, but please contact us at orders@oohlalaboutiques.com for further information.

Do you ship in multiple shipments?

We try to ship in one package, but if needed we ship multiple packages, at no additional charge to you.

Do you price match?

No, we do not.

What if I made a mistake entering my shipping address?

Contact us immediately at (631) 647-8028 or orders@oohlalaboutiques.com.

Do you have back orders?

If something is back ordered, we will contact you with the date and if you are no longer interested, we will issue you a refund.

The item I want is out of stock.

Contact us if you see an item out of stock. We may be able to still get it for you.

My order was canceled, but there is still a charge on my account. When will this charge be credited back to me?

Please allow 5-7 business days for it to reflect on your cards balance.


GENERAL

Where are you located?

We have locations throughout Long Island. Long Beach, Babylon, Sayville, Rockville Centre and Huntington. For the summer months we have a store in Ocean Beach, Fire Island. 

Is there a number to contact someone?

Yes, we are available at (631) 647-8028 during business hours. Hours are Monday and Tuesday 11-7pm, Wed-Sat 10-8pm and Sunday 12-6pm EST. If you need to get in touch with us before or after business hours please email us at orders@oohlalaboutiques.com

Do you offer live support?

We do not offer live support, but we assure you will get a fast response if you call or email us.

How do I change my account information?

Simply log in to your account and you will be able to edit any information needed.

Is it safe to shop with you?

At Ooh la la Boutiques, we offer a safe and secure online shopping experience. We respect and protect your privacy.

How can I find out more information about working for your company?

If you think you would be a perfect match with Ooh la la Boutiques then contact jobs@oohlalaboutiques.com for more information or open positions.

Do you offer gift cards?

We do not offer gift cards

Can in-store promotions be combined online?

No, we offer coupon codes specifically for website order. Different promotions run in-store and online.

 

PAYMENT

What major credit cards to you accept?

We accept Visa, Mastercard, Discover and American Express.

Do you accept Visa or American Express gift cards?

No, we do not.

Do you have Ooh La La Boutiques gift cards?

We do not offer gift cards online, but please check back.

Do you accept Paypal?

No.

Where do I enter a coupon code?

At check out, there is a box that says "coupon code". It is case sensitive.